Refund policy

All of our frames are guaranteed 100% authentic, and made with original premium quality and materials from their respective manufacturers. We do not sell used, worn or damaged frames.

All eyewear includes a Manufacturer's Warranty between 1-2 years, or as listed on the product page.

We stand by our frames and if you are unhappy with your frames we are happy to provide a full refund within the 15 day return and exchange window. Any return or exchange must be in brand new, unworn condition in order to qualify for a full refund.

Please note we ship with a yellow sticker on the lens on all orders besides prescription lenses. If this sticker is removed, we will not accept your return.

Any frame with wear/damage is subject to a restocking fee based on our discretion. 

Custom/Prescription lenses are only eligible for a 50% refund and orders over $1,000 USD will include a 9% restocking fee that will be deducted at the time your refund is processed.

Returns can take up to 7-10 business days to be processed once received.

If you have any questions or concerns about a return or exchange for a fast response please e-mail us at info@goodseeco.com 

Click here to start your Return Or Exchange and read our full policy on Returns & Exchanges

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://goodseeco.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.